Delivery & Returns

DELIVERY

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This policy was last updated October 2024.

Where we deliver

We deliver primarily throughout the United Kingdom and Europe. If you are outside of the EU please contact us first before placing your order.

Where we deliver from

We ship from 2 fulfilment centres in the UK

Delivery services

Orders placed before 2pm Monday - Friday (UK Time), except public holidays and weekends, are dispatched the same day. Subject to your payment being processed and stock availability.

Orders placed after 2pm during weekdays or weekends will be processed and dispatched the next following working day.

UK Shipping - Our free shipping service for small parcels are normally delivered within 3-7 days (mainland UK 9am - 5pm). We also offer 1-2 days services via Royal Mail and Next Day service via DHL. For large bulky items we normal ship for next day tracked.  In the unlikely event if you do not receive your orders within the time frame set please get in touch with us immediately.

Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery.

You may, when placing your order online, specify a different delivery address to your invoice address if that is more convenient for you.

Orders weighing under 30kgs are sent by parcel service.

Larger orders will be palletised due to size and weight such as ordering tables, receptions, pedicure spa chairs, Palletised items will be clearly labelled on the delivery tab of each product description.

All delivery time frames are approximate and subject to availability. The precise timing of a delivery cannot be specified.

 UK mainland address 

	Lead time	Price (£)
Standard delivery	3-7 days	FREE
Royal Mail Tracked	1-2 Days	£2.95
DHL	Next Day	£5.95

 

EU address (approx 3 - 5 working days)*

 

	Service	Weight	Delivery Charge
Zone 1	Parcel	Up to 30kg	£30.00
Zone 2	Parcel	Up to 30kg	£32.00
Zone 3	Parcel	Up to 30kg	£48.00
Zone 4	Parcel	Up to 30kg	£120.00

 

 

Zone 1	Zone 2	Zone 3	Zone 4
France	Italy	Norway	Romania
Belgium	Spain	Poland	Lithuania
Luxembourg	Portugal	Czech Republic
Germany	Denmark	Slovakia
Ireland	Sweden	Slovenia
Netherlands	Finland	Greece
	Austria	Bulgaria
		Croatia
		Estonia
		Latvia
		Hungary
		Cyprus
		Malta
		Switzerland

 

World wide address (approx 5 - 7 working days)*, Contact us for pricing.

Zone 1	Zone 2	Zone 3
North America	Australia	USA
South America	Fiji
Africa	New Zealand
Middle East	Singapore
Far East	Tonga
South East Asia

*may vary from country to country 

 

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We regret that we are unable to offer an exchanged or refund on personalised, perishable goods or liquid substances for hygiene and safety reasons unless they are faulty. This including but is not limited to nail polishes, gels, acetone, alcohol, lotions and foot spas and equipment. 

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@justnailsdirect.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@justnailsdirect.com and send your item to: JUST NAILS DIRECT, 1 Stadium Place, Leicester, LE4 0JS, United Kingdom

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: JUST NAILS DIRECT, 1 Stadium Place, Leicester, LE4 0JS, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.